Privacy Policy

Last updated: February 2026

1. Introduction

ATS VIP Travel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We comply with the General Data Protection Regulation (GDPR) and Turkey's Personal Data Protection Law (KVKK - Law No. 6698).

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you book our services:

• Full name and contact details (email, phone number)
• Passport or ID information (for airport services)
• Flight details and travel itinerary
• Payment information (processed securely by third-party providers)
• Special requests or preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website or source
• Device information

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your bookings
• Communicate with you about your services
• Provide customer support
• Send service updates and confirmations
• Improve our services and website
• Comply with legal obligations

4. Legal Basis for Processing

Under GDPR and KVKK, we process your data based on:

• Contract performance: To fulfill our service agreement with you
• Legitimate interests: To improve our services and communicate with you
• Consent: For marketing communications (which you can withdraw at any time)
• Legal obligation: To comply with applicable laws

5. Data Sharing

We may share your information with:

• Our chauffeurs and service partners (only information necessary to provide the service)
• Airport authorities (for VIP Fast Track services)
• Payment processors (for transaction processing)
• Legal authorities (when required by law)

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data for:

• Booking records: 7 years (for tax and legal compliance)
• Communication records: 3 years
• Marketing preferences: Until you unsubscribe

7. Your Rights

Under GDPR and KVKK, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@atsvip.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments
• Staff training on data protection

9. International Transfers

If we transfer your data outside Turkey or the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Cookies

We use cookies to enhance your experience. For details, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending you an email.

12. Contact Us

For privacy-related inquiries or to exercise your rights:

Data Protection Officer
ATS VIP Travel
Email: privacy@atsvip.com
Phone: +90 212 123 4567

You also have the right to lodge a complaint with the Turkish Personal Data Protection Authority (KVKK) or relevant EU supervisory authority.